Contras: "not much time for food service to be expected. Contras: "Nothing to critic. Contras: "The arrogant employees at Gov. Valadares didnt tell me they were sending me to another airport making me miss my conection flight in the process. This information was disclosed only after I asked if the flight was on time because I had a international flight to catch at my final destination Sao Paulo - GRU.
Instead of helping and apologizing for the hassle, the attendant said that I had to pay for my carry-on that was 10kg because I had another hand bag with my laptop in it. Instead they were making me miss my international flight, and besides not taking any responsibility for it, this woman is telling me that I had to pay for a carry on?!? I was mesmirized by the lack of sense of this flight attendant.
She gave me the ticket, and as I grabbed my bag and went towards the bus, she threatened me, saying that in Ipatinga and in Belo Horizonte my first conection flight they would not allow me on the plane with the carry on. Since the non-sense continued I just took her as a mentally disable person, and ignored her threat.
A full bus and 2 vans headed to Ipatinga km away in a dangerous highway , packing the flight there, really making me think that this non-sense was just a way Azul Airlines figured out to save money in fuel. The flight was completely full, the AC not working properly, and with the heat and humidity people were smelly. It was absolutely awful. The flight attendants in Ipatinga way nicer than the ones in Gov.
Valadares , distributed water to the passengers that looked like they were about to faint, the ones sweating profusely, the elderly and the kids. By the way, the carry on bag was not an issue at the other airports. They made me wait until last minute but I cried: this is the flight I had a ticket for. So they did. And I made my other flight. But not before I got upset, had a headache, stomach ache and felt demoralized by Azul staff.
Contras: "checkin was a disaster. Could only be described as chaos in VCP. Contras: "Food options could be a bit healthier". Contras: "Announcement should be given on English as well! Their snacks really are as good as advertised. Contras: "We're still waiting for the flight". I got a bag of fig newton lookalike cookies and chips. My daughter got gummies and a crunchy peanuts snack. The flight attendant let us pick as much as we'd like.
Choice of peach or orange juice! Contras: "Almost two hpurs delay". Contras: "No dislikes. The flight attendants were polite. Contras: "That none of the announcements were made in any other language other than Portuguese, in which I'm not fluent". Contras: "Flight was delayed almost two hours". Contras: "The flight was full and all seats were taken. It means it was impossible to maintain the required and necessary social distancing.
Contras: "All fine with me. Contras: "Serve some type of beverage with out charging a lot". Contras: "Two suitcases were lost". Contras: "More diverse snacks".
Good food. Contras: "They force the passengers to tag our bagagge ourself and give wrong directions to do this. And they tried yo force you to pay to change sits. Contras: "The landing was a bit rough!!
Seat a bit tight, like all airlines In economy". Contras: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies.
Contras: "There was no free food. Contras: "No transfer ability between domestic connections, even on same airline. Very pleasant, I love the service! Everyone has a smile and make sure the customers were comfortable and save!
Contras: "I like everything. No complain! Contras: "not enough room for legs in latam and japan airlines I know is just economy class but still for such a long flight it should be a bit more comfortable". Contras: "Flight delayed well over an hour, Airport stuff unhelpful, Very below average.
Contras: "No wifi service". The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!
Contras: "None all great". Contras: "A little food". Contras: "They send me with avianca and that was a nightmare disaster 4 days later still waiting for my luggage". So much leg room. Flight was one of the most comfortable one ina long time". Food needs improvement". Contras: "Ridiculous long time standing for boarding.
This needs to be improved. Contras: "Delayed take off due to mixup between crew and passengers Competent and very helpful, even funny when serving food and drinks! I fly very frequently but this was one of the nicest crews I had in years!
Contras: "Didn't have an option for vegetarian dish. The outlet cord on the seat was not working. Contras: "Entertainment system it is necessary an application and also it requires to use a personal device but there is not any USB or power socket. Contras: "Didn't get seat I choose, and food was bad I had pasta was okay, then I had like a toasted ham and cheese and the bread was rock hard didn't even touch it".
The worst! Contras: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line.
The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan now Latam and I've never had this bad experience before.
I'm really disappointed!! Contras: "Everything". Contras: "45 minutos de espera en tierra al aterrizar". Reliable company.
Contras: "Need to check size and weight of the carry on luggage at the register counter in the airport and not before boarding. Create confusion, lost of time. Boarding process is messy. Indications given to board by group number but it is not enforced and it is a real mess. Contras: "Cosco airport sucks". Contras: "Old airplane". Contras: "We took off for Curitiba and found out when we got there that we couldn't land so we went back to Sao Paulo then had to sit on the plane for two and a half hours.
The Curitiba airport had opened, but then we had to change staff and also the staff brought the wrong paperwork to the plane, so that caused further delays. Really frustrating. There was a bit of shuffling done but they managed to do it without inconveniencing anyone. Thank you! Contras: "And it would have been good if more water was on offer. Service was somewhat rushed. All have been consistently excellent. Logistically no problems at all. Contras: "The stop in Lima". Contras: "Lost baggage.
Aside from that the experience was efficient and as expected. Contras: "Delayed without much intel as to why or when we were due to finally get in the air". On time! Sit too tight! Contras: "Maybe consider some upgrades when its possible". Contras: "It took 1. We just sat there with little communication. Contras: "Latam has zero customer service skills I went around and around in circles trying to get a new flight. Contras: "The flight was delayed and caused all sorts of problems and headaches.
Had to book a new final destination and didn't even make it to my original final destination. Contras: "Some food or drinks". Contras: "They bumped 60 of us off the plane with no warning". This is not right , you guys can check this information. Maybe I have to look for a different web site for service. Contras: "Snack. Contras: "No food just a cookie". Actually low cost competition is offering a better service.
Latam grew too much and the service is bad. They are making too many mistakes such as not delivering basic information such as where to pick up luggage claim. Honest advice: look for alternatives and avoid big headaches". Contras: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on. Contras: "Better service. Train your people. Learn from azul airlines". Contras: "Yes the boarding it was terrible".
I showed her our reservation and she refused to help. It was an hour later. She had no interest in helping us resolve this issue until I had To get assertive and threaten to file a complaint. I told them she was stopped. After lots of back and forth the woman at the gate realized the mistake.
Y boarded the flight. At this point we had nowhere to store carryon. Contras: "Boarding process to chaotic and slow". Contras: "I appreciated that there were two meals but would have appreciated more water. And a gluten free option for breakfast would have been great.
Contras: "The service is terrible. They lose bags , the planes are dirty, you can still see head grease on the windows and old dried up food on the seat backs.
We were delayed 40 minutes. No annoucement or notification. Very unreliable airline - the food is disgusting. Contras: "Breakfast food was really bad; dinner food was between mediocre and ok. Contras: "The boarding had to be done by bus, then climbing stairs with carry-on luggage. It was cold at am. It was not comfortable. No problems with with the actual process of boarding or landing. The flight was even ahead of schedule. The problem was with the transfer.
Contras: "Normally, international-domestic transfers are pretty difficult to coordinate. On top of being just enough time to wait for our bags, drop them off with the next airline, walk across the airport, enter security which went exceedingly slowly , we had just enough time to get to the gate before boarding. This is why I gave a lower rating. Contras: "some people being to loud at sleep times. The staff was efficient and courteous.
Very hospitable. Contras: "They changed my seat without notice nor great explanation. Free drinks and a snack!! It's like flyingbused to be, fun! Contras: "No complaints at all! Contras: "space between seat is terrible, isn't enough to one person travel with confortable. Contras: "Delays on boarding which resulted in 1hr delay at arrival". Contras: "El cambio del aeropuerto de salida. Contras: "When I arrived to Jorge Chavez the ticket counter was down.
I waited for 20 minutes and Brunella eventually gave me a boarding pass. The pass was hand written and missing information but she assured me it would be fine. When I attempted to go through security they informed me this wasn't a boarding pass and was missing information. They said I would have to go back downstairs to the desk again. I give myself enough time to get to my destination, but thanks to Brunella I was running incredibly late. I finally arrived though my flight was then rerouted to Orlando due to weather conditions at Miami and never arrived in Miami.
The pilot of this flight LA decided he was done and wouldn't fly there at all. The passengers were informed they would take buses to Miami. I am a musician and was traveling with my guitar, nobody hassled me and there was adequate space. Everything else was simple and easy! We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane.
They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us.
We ended up taking another flight until the following night!! Contras: "Even though it was the same exact plane at the same exact flight. All passengers had to get out, go through a security check point, then wait in line to board again. And at boarding all carry-ons were searched by hand, proving that the security check point is useless.
Food is ok, not great. Great entertainment! Friendly staff". Contras: "Not many food choices". Contras: "We were delayed for 3. We originally were told it was on time and we were boarding. After waiting in line to board they told us they didn't know when we would take off and would have more information in an hour. One hour became two hours and eventually three hours.
I asked the cause for the delay and they did not give me an answer. We were in the boarding area with no food, water, wifi or electrical outlets. There was no room to sit, many people sat on the floor or had to stand. There was absolutely no communication.
It was a terrible experience. Contras: "Nothing to dislike. Contras: "Besides water and juice, with a small pack of crackers, nothing else is offered, unless you pay for sandwiches or other drinks. Contras: "It was 1. Contras: "Gol changed our direct flyght departing 14h to a connected one departing 7h rriving 17h. This company is a shame, and brazilian Agency does not forbid that Gol could simply return our money back. Contras: "checkin experience, app and web terrible".
Contras: "To be denied my flight, and no refund. Contras: "I've flown a lot and on a lot of different airlines budget or otherwise, and in my opinion this is the worst of the lot. Poor communication at the gate improper signage for departures, unprecedented delays with constantly shifting boarding times and gates. Little to no sympathy from staff just a complete plane wreck of an airline.
Would never fly again. Contras: "The flght was delayed". Contras: "Sao Paulo to Floripa flight, did not pay for baggage. Floriap to Sao Paulo, paid 60 Real. I bought ticket through Kayak.
I don't understand how GOL missed that!!! It did not say on Kayak receipt. Am very angry!! Want refund of 60 Real!!!!! Contras: "Punctuality". Contras: "Their international flights are all supposed to be on the Max, but since that aircraft is currently grounded, the international flight was on a intended for use on shorter domestic flights. Crew very friendly and helpful. Contras: "The little crackers they serve taste like cardboard.
Contras: "Wish there was more snacks. Contras: "Not a lot of legroom. There was no in flight entertainment and the flight service was just mediocre. Food was delicious. I appreciated the leg space and the wider bathrooms.
Contras: "There was no USB not outlet charger. The touch screen was not working well, the console was loose and the movie options were all outdated. Contras: "Entreteiment". Contras: "Very nice crew. Attentive, professional and kind". Contras: "it would be expected to actual food 2 meals on a 7 hour flight. Comfort level was great. Appreciated the few small extras that came with our GOL premium upgrade purchase. Contras: "Seriously, a sandwich and some indistinguishable "dessert".
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